1. What this policy covers
 
This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website/app and services (“Services”).
By using the Services, you agree to this Privacy Policy.

2. Information we collect

A) Information you provide
 

• Name, email, login details (OTP-based login)

• Basic profile details (language preference, city, etc.)

• Booking information (session type, coach selected, schedule)

• Messages you send in chat or support requests

• Feedback/ratings you submit

 
B) Information collected automatically
 

• Device and browser information

• IP address, log data, analytics events

• Cookies and similar tracking tools (for performance + security)

C) Payments

We do not store your full card/bank details. Payments are processed via third-party gateways (e.g., Razorpay/Stripe). We may receive payment status and transaction reference IDs.
 
3. How we use your information

We use your data to:
 

• Create and manage your account

• Show coaches, availability, and enable bookings

• Deliver sessions (chat/call/online/offline)

• Process payments and prevent fraud

• Improve product experience and performance

• Send service updates (OTP, booking confirmations, changes, policy updates)

• Provide customer support and resolve disputes

• Meet legal and compliance requirements

 
4. Confidentiality and session privacy
 

• We do not share user phone numbers with coaches (where the platform supports masked communication).

• Your sessions and chats are treated as confidential, but we cannot guarantee absolute confidentiality due to risks inherent to internet/third-party tools.

 
 
5. Sharing of information
 
We may share your information only in these cases:
 

• With Coaches: only what is needed to deliver the session (e.g., first name, booked slot, session type, your check-in inputs).

• With service providers: hosting, analytics, communication (OTP/email), payment processors, customer support tools.

• For legal reasons: court orders, law enforcement, fraud prevention, compliance obligations.

• Business transfer: merger, acquisition, restructuring (your data may be transferred as part of the business).

 
We do not sell your personal data.
 
6. Third-party tools (Zoom/Zoho/Calendly etc.)
 
Some sessions may happen via third-party platforms. Their privacy practices are governed by their own policies. We are not responsible for their handling of your data.
 
7. Data retention
 
We retain your data as long as needed for:
 

• providing services,

• legal compliance,

• resolving disputes,

• enforcing agreements.

 
We may retain certain records even after account deletion if required by law or for legitimate business reasons (e.g., fraud prevention, accounting).
 
8. Security
 
We use reasonable security measures, but no system is 100% secure. You agree that we are not liable for damages caused by unauthorized access beyond our reasonable control.
 
9. Your choices and rights
 
You may:
 

• update some profile details in your account

• request account deletion by writing to [support email]

 
We may ask for verification before processing requests.
 
10. Children / minors
 
Our Services are intended for users 18+ unless explicitly allowed under a supervised program. If you are under 18, you must use the platform only with a parent/guardian’s consent (and if we allow it).
 
11. Updates to this policy
 
We may update this policy anytime. Continued use after updates means acceptance.
 
12. Contact
 
For questions or requests:
Email: hi@peoplecalm.com